Experiences that Inspire!
Box Office: 905-681-6000

The Box Office

 

How to Purchase Tickets

In-person

Visit our Box Office at:

440 Locust Street,
Burlington, Ontario L7S 1T7

*Payment: Cash, Debit, Credit Card (VISA, Master Card,) Interac, Gift Certificate 

Phone

Tickets can be purchased over the phone by calling: 905-681-6000

*Payment:  Credit Card (VISA, Master Card)

Online

www.burlingtonpac.ca

*Payment: Credit Card (VISA, Master Card)

** If you require wheelchair or accessible seating please contact the Box Office by phone, 905-681-6000, or in-person.
 

Box Office Hours

Monday through Saturday, 12pm – 6pm

Summer Hours (July & August) Monday through Saturday, 12pm – 4pm

The Box Office will be open one hour prior to a performance.

Tickets Service Fee

Tickets are subject to a Ticket Service Fee of $2.50 +HST with a maximum of $7.50 +HST charge per order.  Tickets $11.30 (includes HST) and under are not subject to the Ticket Service Fee. 


Ticket Pick-up and Delivery

No ticket orders, including groups, will be available for pick up or delivery until paid in full.

Tickets purchased online or by phone can either be mailed to you or held for pick up.  All tickets purchased by phone or on the internet within 10 working days of the performance will be held at the Box Office for pick up.  

Tickets are mailed by request through Canada Post.  There is an additional service charge of $1.50 to have your tickets mailed. If there is not enough time to mail the tickets, tickets will be available for pick up during regular Box Office hours or one hour prior to performance time.  The Burlington Performing Arts Centre is not responsible for lost or stolen tickets.

Will Call/Box Office Pick UP 

In order to pick up tickets at the Box Office/Will Call you will be required to present photo I.D and present the purchasing credit card. Tickets can be picked up at the Box Office during our Box Office hours or at Will Call at the Box Office on show night prior to the beginning of the performance. We recommend you arrive early to beat the rush.  If someone else needs to pick up the tickets on your behalf, please make these arrangements with the Box Office Customer Service Representative when you are purchasing your tickets. There are no additional service charges for Will Call/Box Office Pick Up when ordering through The Burlington Performing Arts Centre Box Office.

Lost Tickets

If you have lost your ticket(s) please contact the Box Office (905-681-6000.) In most cases, tickets can be reprinted upon verification of identity of the purchaser.

Offers and Promotions

Promotion/discounts must be presented at the time of purchase. Discounts will not be applied to previously purchased tickets. Promotions may be time limited, applicable for selected performances only and subject to availability.

Child/Youth/Senior: A discounted ticket is available on select performances.

*Age Definition: Senior rates apply to those 65 and older.  Youth rates apply to those 30 and younger.  Child rates apply to those 12 and younger. 

Gift Certificates

Gift Certificates can be purchased by phone, online or in person and are available in any denomination.  They are not redeemable for cash. They do not expire.  They must be redeemed in person at The Centre’s Box Office.

Exchange and Refunds

All ticket sales are final.  No refunds or exchanges. 

 

Latecomers

Performances will start promptly.  Out of respect to fellow audience members and the performers on stage, late comers will be seated at the discretion of the Front of House Coordinator, usually following a pause in the program. 

Babes in Arms

Every person must have a ticket in order to be admitted to a performance. This policy applies to everyone, including children and infants.  Age appropriateness varies for each show.

Order Confirmation

If you are ordering online and do not receive a confirmation page or email, or if you receive an error message after submitting payment information, it is your responsibility to follow up with The Burlington Performing Arts Centre CSR (Customer Service Representative) in order to confirm that your order has been processed. The Burlington Performing Arts Centre will not be responsible for any losses, monetary or otherwise, that you may have suffered if you do not receive confirmation of your order.