Experiences that Inspire!
Box Office: 905-681-6000
 

The Box Office

 

How to Purchase Tickets

In-person

Visit our Box Office at:

440 Locust Street,
Burlington, Ontario L7S 1T7

*Payment: Cash, Debit, Credit Card (VISA, Master Card,) Interac, Gift Certificate 

Phone

Tickets can be purchased over the phone by calling: 905-681-6000

*Payment:  Credit Card (VISA, Master Card)

Online

Purchase Tickets

*Payment: Credit Card (VISA, Master Card)

** If you require wheelchair or accessible seating please contact the Box Office by phone or in-person.
 

NEW Box Office Hours

12pm - 6pm, Monday through Saturday

The Box Office will be open one hour prior to a performance.

 


Ticket Pick-up and Delivery

No ticket orders, including groups, will be available for pick up or delivery until paid in full.

Mailing

Tickets are mailed by request through Canada Post.  There is an additional service charge of $1.50 to have your tickets mailed. If there is not enough time to mail the tickets, tickets will be available for pick up during regular box office hours or one hour prior to performance time.  The Burlington Performing Arts Centre is not responsible for lost or stolen tickets.

Tickets purchased online, or through Ticketpro’s call centre will be mailed out from Ticketpro call centre in Montreal, and have the additional service charge of $1.50.

Mailing Cut-Off

Orders taken within 10 business days of a performance will be held for pick up at the box office. 

Will Call/Box Office Pick UP 

In order to pick up tickets at the Box Office/Will, Call you will be required to present photo I.D and present the purchasing credit card. Tickets can be picked up at the Box Office during our Box Office hours or at Will Call at the Box Office on show night prior to the beginning of the performance. We recommend you arrive early to beat the rush.  If someone else needs to pick up the tickets on your behalf, please make these arrangements with the Box Office Customer Service Representative when you are purchasing your tickets. There are no additional service charges for Will Call/Box Office Pick Up when ordering through The Burlington Performing Arts Centre Box Office.

When tickets are purchased online on through Ticketpro’s call centre there will be a $1.50/per order service charge for Will Call/Box Office pick-up.

Lost Tickets

If you have lost your ticket(s) please contact the Box Office (905-861-6000.) In most cases, tickets can be reprinted upon verification of identity of the purchaser.

Offers and Promotions

Promotion/discounts must be presented at the time of purchase. Discounts will not be applied to previously purchased tickets. Promotions may be time limited, applicable for selected performances only and subject to availability.

Student/Youth/Senior: A discounted ticket is available on select performances.

*Age Definition: Senior rates apply to those 65 and older.  Youth rates apply to those 12 and younger. Student is anyone with a valid full-time student I.D.

Gift Certificates

Gift certificates may be purchased for any amount. They are not redeemable for cash. They do not expire.  They must be purchased and redeemed in person at The Centre’s Box Office.

Exchange and Refunds

There are no refunds or exchanges on ticket purchases.

Babes in Arms

Every person must have a ticket in order to be admitted to a performance. This policy applies to everyone, including children and infants.  Age appropriateness varies for each show.

Order Confirmation

If you are ordering online and do not receive a confirmation page or email, or if you receive an error message after submitting payment information, it is your responsibility to follow up with The Burlington Performing Arts Centre CSR (Customer Service Representative) in order to confirm whether your order has been processed. The Burlington Performing Arts Centre will not be responsible for any losses, monetary or otherwise, that you may have suffered if you do not receive confirmation of your order.