Experiences that Inspire!
Box Office: 905-681-6000

How To Order

Important Information to be included on Online Order Form

HOW TO BOOK A PERFORMANCE:

  1. Orders will only be accepted ONLINE
  2. Choose your show, date, and time
  3. Determine how many students and adults attending
  4. Completely fill out ONLINE Order Form and SUBMIT
  5. Staff will contact you to confirm availability and details

TICKETING INFORMATION:

  • All tickets are $10.00 inclusive of all taxes and service charges.
  • All tickets are general admission.
  • Seating is determined based on order date.

TEACHER/STUDENT RATIO OFFERED:

  • (JK-3) Grades 1:10 = 1 Teacher is FREE for every 10 paid students
  • (4-12) Grades 1:20 = 1 Teacher is FREE for every 20 paid students
  • Each additional adult will be charged the same student fee of $10.00

NEXT STEPS:

  1. A staff member will confirm your order in writing within 5 business days.
  2. If booking in the spring, your order will be reserved until the fall. A staff member will call to determine accurate attendance mid-Sept.
  3. You will receive a Welcome Package containing a 30% deposit invoice, study guide and additional teacher resources.
  4. Payment of 30% deposit will confirm your booking.

Billing and Payment Information

  1. Welcome Package
    ORDERS WILL NOT BE ACCEPTED UNLESS THE ONLINE ORDER FORM IS FILLED IN COMPLETELY.
    Once the complete ONLINE Order Form is received, a staff member will contact the school and issue a Welcome Package that includes:
    1. confirmation letter
    2. 30% deposit invoice
    3. study guide and additional teacher resources (suggested lesson plans, timelines, activities)
    4. show poster v. student reflection (either primary drawing/writing template or junior/intermediate KWL chart)
       
  2. Deposits
    In order to secure the ticket order, a school is required to pay a non-refundable deposit of 30% payable upon receipt. An order is not considered confirmed until the deposit is received.
     
  3. Ticket Increases
    Should a school wish to increase their booking order before 2 weeks prior to the performance, every effort will be made to accommodate the request dependent on ticket availability. Any changes to ticket order will be reflected on the final invoice.
     
  4. Ticket Decreases
    Should a school wish to decrease their booking order in excess of 10% of their original order 2 weeks prior to the performance, the school will be billed 50% of the difference. Any changes to ticket order will be reflected on the final invoice. Please note that if a school holds seats in excess of their required number, those seats cannot be sold to other schools 2 weeks prior to a performance, therefore prohibiting student access to the theatre and the theatre experience.
     
  5. Final Invoices
    The final invoice reflecting 70% of the balance of the tickets is delivered 2 weeks prior to the performance. NO CHANGES TO THE TICKET ORDER WILL BE ACCEPTED AFTER THE FINAL INVOICE IS ISSUED.

    Final payment is due no later than the date of the performance. Payment can be made up until curtain time and can be delivered to a staff member upon arrival at the theatre. BPAC reserves the right to refuse admission to any person or groups who have NOT paid their final invoice by curtain time.
     
  6. Types of Payment Accepted
    All cheques are payable to The Burlington Performing Arts Centre. The Centre also accepts cash, VISA and MasterCard. Any late payments will be subject to a 5% penalty charge and a $15 charge will be charged to the school for NSF cheques.

    Mailing Address is:
    The Burlington Performing Arts Centre
    440 Locust Street, Burlington, ON L7S 1T7
     
  7. Refunds and Cancellation of an Event
    There are no refunds on school bookings once the invoice/contract is signed by the school. Should a school need to cancel due to issues outside of their control (ie: weather) the consideration of a refund will be made on a case by case basis at the discretion of The Centre. If a performance is cancelled by The Centre, arrangements will be made to refund the school as soon as possible.