After confirmation of your booking, The Centre will send you an invoice/contract which will clearly indicate the date, time of the performance, number of students and teachers attending as well as the final price. You will receive two (2) copies of the invoice/contract, please sign BOTH copies and return one copy and the required payment to The Burlington Performing Arts Centre.
2. Deposits and Final Payment
In order to secure the ticket order, a school is required to pay a non-refundable deposit of 30% payable upon receipt. An order is not considered confirmed until the deposit is received.
The final invoice reflecting 70% of the balance of the tickets is required 2 weeks prior to the performance. NO CHANGES TO THE TICKET ORDER WILL BE ACCEPTED AFTER THE FINAL INVOICE IS ISSUED.
3. Changes to your Order
Should a school wish to increase their booking order before 2 weeks prior to the performance, every effort will be made to accommodate the request dependent on ticket availability. Changes to tickets will be reflected on the final invoice. NO CHANGES TO THE TICKET ORDER WILL BE ACCEPTED AFTER THE FINAL INVOICE IS ISSUED.
The school contact must speak to a representative of the Education Department, via voicemail or email to make any changes. Changes are only considered confirmed once the school contact has received in writing confirmation of such changes from the Education Department.
4. Types of Payment Accepted
All cheques are payable to The Burlington Performing Arts Centre. The Centre also accepts cash, debit, VISA and MasterCard. Any late payments will be subject to a 5% penalty charge and a $15 charge will be charged to the school for NSF cheques.
Our Mailing Address is:
The Burlington Performing Arts Centre
440 Locust Street, Burlington, ON L7S 1T7
5 . Refunds and Cancellation of an Event
There are no refunds on school bookings once the invoice/contract is signed by the school. Should a school need to cancel due to issues outside of their control (ie: weather), the consideration of a refund will be made on a case by case basis at the discretion of The Centre. If a performance is cancelled by The Centre, arrangements will be made to refund the school as soon as possible.